Refund policy
Return & Refund Policy
Right of Withdrawal – 14 Days
As an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, you must notify us within the 14-day period using our withdrawal button or by contacting us at [your email].
Please note: As our products are made to order, the right of withdrawal may be limited for items manufactured to your specifications. We recommend contacting us before returning any item.
Order Cancellation
You may request cancellation of your order as long as it has not been sent to production. Contact us as soon as possible via [withdrawal button/contact form] with your name and order number.
Returns & Exchanges
Returns are accepted within 14 days of delivery for products that are defective, damaged, or incorrectly delivered. Items must be unused and in their original condition.
Refunds
Approved refunds are processed within 14 days and returned to the original payment method.